Skip to main content

Terms and Conditions

Effective Date: November 2025

Welcome to JLove Cleaning Services. By accessing or using our website, booking our cleaning services, or engaging with our platform, you agree to comply with these Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, you must not use our website or services.

  1. Acceptance of Terms

By using our website, booking services, or interacting with our team, you acknowledge and agree to the following:

  • You have read and understood these Terms and Conditions.
  • You agree to comply with all applicable laws and regulations.
  • You will provide accurate and complete information when interacting with us or using our services.

We reserve the right to update or modify these Terms at any time. Continued use of our website or services constitutes your acceptance of the updated Terms.

  1. Services Provided

JLove Cleaning Services offers a variety of professional cleaning solutions, including but not limited to:

  • Standard Residential Cleaning
  • Deep Cleaning
  • Move-In / Move-Out Cleaning
  • Post-Construction Cleaning
  • Airbnb / Rental Property Cleaning
  • Specialty Cleaning Services (Oven, Refrigerator, Cabinet, Wall, and Floor Scrubbing)

Service availability may vary depending on your location. We reserve the right to modify, update, or discontinue any service at any time without prior notice.

  1. Booking and Payment
  • Booking Methods: All services must be booked via our website, phone, or approved third-party platforms.
  • Client Information: You must provide accurate personal, property, and billing details at the time of booking.
  • Payment Terms: Payment must be made according to the chosen service. Payment methods include approved credit/debit cards and third-party platforms.
  • Pricing: Prices are subject to change without prior notice. However, confirmed bookings will honor the agreed-upon price.
  • Refunds: Refunds, if applicable, will be handled case-by-case, based on completed service and satisfaction guarantees.
  1. Cancellation and Rescheduling
  • Cancellation Policy: Clients must cancel at least 24 hours before the scheduled service to avoid fees.
  • Late Cancellations/No-Shows: Fees may apply for late cancellations or failure to attend.
  • Rescheduling: We reserve the right to reschedule services due to staff availability, emergencies, or extreme weather conditions.
  • Client Notification: Any rescheduling will be communicated promptly through email or phone.
  1. Client Responsibilities

To ensure a safe and efficient cleaning service, clients are responsible for:

  • Making the premises safe and accessible for cleaning staff
  • Removing valuable or fragile items to prevent damage
  • Informing the team of specific cleaning instructions or areas of concern
  • Securing pets or potentially hazardous items
  • Ensuring that pathways, doors, and utilities are accessible

Failure to fulfill these responsibilities may affect the quality of service or result in additional charges.

  1. Service Guarantee

JLove Cleaning Services is committed to providing professional and thorough cleaning services. Our service guarantee includes:

  • High-quality cleaning delivered by trained professionals
  • Use of safe and approved cleaning products
  • Attention to detail in every room, corner, and surface
  • A commitment to address client concerns promptly

We are not responsible for pre-existing damages, fragile items, or conditions not disclosed prior to service.

  1. Liability and Disclaimer
  • Limitation of Liability: JLove Cleaning Services is not liable for damages caused by circumstances beyond our control.
  • Pre-Existing Conditions: Clients must disclose any fragile or valuable items. We are not responsible for pre-existing damage or wear.
  • Property Damage: While we take every precaution, accidental damage may occur. Clients acknowledge that minor incidents can happen despite professional care.
  • Third-Party Risks: We are not liable for issues arising from third-party services or external factors beyond our control.
  1. Intellectual Property
  • All content on our website, including text, images, graphics, logos, and videos, is owned by JLove Cleaning Services.
  • Unauthorized reproduction, copying, or distribution of website content is strictly prohibited.
  • All trademarks, service marks, and brand assets belong to JLove Cleaning Services or their respective owners.
  1. Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using our website or services, you agree to the practices described in the Privacy Policy.

  1. Third-Party Links
  • Our website may include links to external websites for convenience or reference.
  • We are not responsible for the content, privacy practices, or services of third-party websites.
  • Users are encouraged to review the privacy policies and terms of any external websites visited.
  1. Termination of Services
  • We may terminate or suspend services if a client breaches these Terms and Conditions.
  • Termination does not relieve the client of obligations, including payment for services rendered or scheduled.
  • Clients may terminate services by providing notice in accordance with our cancellation policy.
  1. Refund Policy
  • Refunds are assessed on a case-by-case basis, depending on service type and completion.
  • Dissatisfaction must be reported within 24 hours of service completion.
  • We may offer a re-clean, partial refund, or credit toward future services.
  1. Safety Guidelines
  • Our team follows strict safety protocols during all cleaning services.
  • Clients must ensure a safe environment for staff, including securing pets, chemicals, and potential hazards.
  • JLove Cleaning Services is not liable for accidents caused by unsafe conditions not communicated by the client.
  1. Force Majeure

JLove Cleaning Services is not responsible for delays or failure to perform services caused by circumstances beyond our control, including but not limited to:

  • Natural disasters, extreme weather, or fire
  • Illness, accidents, or emergencies affecting staff
  • Power outages, network failures, or third-party service interruptions

In such cases, we will make reasonable efforts to reschedule services as soon as possible.

  1. Governing Law and Dispute Resolution
  • These Terms and Conditions are governed by the laws of Ohio, United States.
  • Any disputes arising from these terms, the website, or our services will be resolved under Ohio law.
  • We encourage clients to contact us first to resolve disputes amicably before pursuing legal action.
  1. Changes to Terms and Conditions
  • JLove Cleaning Services may update these Terms at any time.
  • Changes will be posted on this page with the revised effective date.
  • Continued use of the website or services constitutes acceptance of the updated Terms.
  • Clients are encouraged to review these Terms periodically.
  1. Intellectual Property Usage by Clients
  • Clients may not reproduce, distribute, or use any content from our website without written permission.
  • Any materials provided for promotions, testimonials, or marketing remain the property of JLove Cleaning Services unless otherwise agreed in writing.
  1. Client Feedback and Testimonials
  • Feedback, reviews, or testimonials may be published on our website, marketing materials, or social media.
  • By submitting reviews, clients consent to their name and comments being publicly displayed.
  • JLove Cleaning Services reserves the right to moderate content to ensure appropriateness.
  1. Liability Waiver for Personal Items
  • Clients acknowledge responsibility for personal or valuable items not disclosed prior to cleaning.
  • We take precautions, but fragile or high-value items may be susceptible to damage.
  • Clients agree to secure or remove such items before service.
  1. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:

JLove Cleaning Services

Our team is available to address inquiries regarding bookings, services, or the interpretation of these Terms.

Conclusion

By using JLove Cleaning Services’ website or booking our cleaning services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We are committed to providing professional, reliable, and detail-oriented cleaning services while maintaining transparency, trust, and client satisfaction.